1. Introduction
These Terms govern use of the MUHLE Glow Beauty online Shop and purchases made through it. They should be read together with the Privacy Policy, Shipping & Delivery Policy and Refunds, Returns & Exchanges Policy.
2. About MUHLE Glow Beauty
MUHLE Glow Beauty is the trading brand of MUHLE Glow Beauty (Pty) Ltd. The Shop offers beauty, skincare, haircare, fragrance, body-care and wellness products and related beauty guidance.
3. Product Information
MUHLE will make reasonable efforts to keep product names, descriptions, images, sizes and other information accurate and current. Images may vary slightly because of packaging, lighting and screen settings.
4. Availability
Products are subject to availability. If a product becomes unavailable after an order is placed, MUHLE will contact the customer regarding available options and any applicable refund.
5. Prices
Prices are in South African Rand unless stated otherwise. Prices may be updated. Obvious typographical or pricing errors may be corrected, subject to applicable law.
6. Specials and Combos
Specials, promotions, combo offers and Beauty Box offers may have specific dates, stock limits or conditions. The terms displayed with the offer apply.
7. Orders
An order is a request to purchase. MUHLE will communicate material problems affecting an order, including payment or stock issues, as soon as reasonably practicable.
8. Payment
Payment methods shown at checkout may include PayFast and other approved methods. Orders are processed after required payment is successfully verified.
9. Payment Security and Fraud
MUHLE may delay or cancel transactions where there are reasonable grounds to suspect fraud or unauthorised payment. MUHLE will not request passwords, PINs or confidential banking credentials by ordinary email or WhatsApp.
10. Shipping and Delivery
Delivery is governed by the MUHLE Shipping & Delivery Policy. Delivery estimates may be affected by courier delays, public holidays, incorrect information or circumstances outside MUHLE's reasonable control.
11. Customer Delivery Information
Customers must provide complete and accurate delivery details. Additional arrangements or costs may apply where delivery fails because information supplied by the customer is incorrect or incomplete, subject to applicable law.
12. Returns, Refunds and Exchanges
These are governed by the MUHLE Refunds, Returns & Exchanges Policy. Nothing in these Terms is intended to exclude or limit a consumer right that cannot lawfully be excluded or limited.
13. Beauty, Cosmetic, Fragrance and Hygiene Products
Opened or used products may be subject to lawful hygiene-related return restrictions. Such restrictions do not override statutory remedies for defective, unsafe, incorrectly supplied or non-conforming goods.
14. Beauty Guidance
Product guidance from MUHLE, Bella or other digital assistants is general beauty guidance and is not a medical diagnosis or substitute for professional medical advice.
15. Foundation Match and AI Beauty Tools
Foundation Match and other AI-assisted tools provide guidance and may not guarantee an exact shade or outcome. Customers should review product information before purchase.
16. Customer Accounts
Where accounts are offered, customers must provide accurate information and keep credentials secure. Unauthorised access should be reported to MUHLE.
17. Privacy and Personal Information
Personal information is processed according to the MUHLE Privacy Policy and applicable South African data-protection law, including POPIA.
18. Intellectual Property
MUHLE logos, branding, photographs, graphics, training material and original website content are protected by applicable intellectual-property laws and may not be reproduced or commercially exploited without permission except where permitted by law.
19. Website Use
Customers must not misuse the website, attempt unauthorised access, introduce malicious code, unlawfully scrape protected content or use the Shop for fraudulent or unlawful purposes.
20. AI Assistants
MUHLE may use Bella and Adrian to guide customers and students. They operate within defined functions and may refer matters requiring authorisation to human MUHLE staff.
21. Complaints and Support
Customers should use the official MUHLE contact channels published on the website and provide their order number and relevant details. MUHLE will endeavour to respond within a reasonable period.
22. Changes to Terms
MUHLE may update these Terms to reflect changes in the business, products, technology or legal requirements. The current published version applies to future transactions, subject to applicable law.
23. Governing Law
These Terms are intended to operate under the laws of the Republic of South Africa and do not seek to deprive consumers of mandatory statutory rights or remedies.
24. Contact
MUHLE's official contact details must be displayed consistently across the website. Current website WhatsApp/cell: 081 580 9436. Website implementation: Link this policy from the Shop footer and checkout wherever terms are referenced. Keep it consistent with the final Refunds, Shipping, Payment and Privacy/POPIA policies.