1. Purpose
This policy explains how MUHLE Glow Beauty processes and delivers orders placed through the online Shop.
2. Delivery Areas
MUHLE delivers to addresses within the delivery areas supported by its appointed courier or delivery provider. Certain remote or restricted areas may be subject to additional conditions.
3. Delivery Charges
Delivery charges are displayed at checkout or otherwise communicated before the customer completes the purchase. The Shop currently advertises free delivery on qualifying orders over R800; Sakhile must ensure the final policy, checkout and promotional banners all use the same threshold and charge.
4. Delivery Address
Customers must provide a complete and accurate delivery address, contact number and any access instructions reasonably required for delivery.
5. Processing and Dispatch
Orders are processed after payment has been successfully verified. Processing times may vary according to stock availability, order volume, weekends, public holidays and product-specific requirements.
6. Estimated Delivery Times
Delivery timeframes displayed by MUHLE are estimates unless expressly stated otherwise. Courier delays, weather, public holidays, remote locations, incorrect customer information and other circumstances outside MUHLE's reasonable control may affect delivery.
7. Order Tracking
Where tracking is available, MUHLE or its courier provider may provide tracking information to the customer. Customers should use the official tracking information supplied for the order.
8. Delivery Attempts
The courier may make delivery attempts in accordance with its operating procedures. If delivery cannot be completed because the customer is unavailable or the address is incorrect or inaccessible, additional arrangements or charges may apply where lawful.
9. Incorrect or Incomplete Information
Where a customer provides an incorrect or incomplete delivery address or contact information, MUHLE may require corrected information before re-dispatch. Any additional cost will be handled fairly and subject to applicable law.
10. Damaged Parcels
Customers should inspect delivered parcels where reasonably possible. If packaging or a product appears damaged, customers should photograph the parcel and product and contact MUHLE promptly. MUHLE will investigate and provide the appropriate remedy in accordance with applicable law.
11. Missing or Incorrect Products
If a parcel is missing, contains an incorrect product or is incomplete, the customer should contact MUHLE with the order number and relevant details. MUHLE will investigate and correct the order where appropriate.
12. Product Availability
If an ordered product becomes unavailable before dispatch, MUHLE will contact the customer regarding available options, including an appropriate refund where applicable.
13. Beauty Box, Combos and Promotional Orders
Beauty Boxes, combos, gifts and promotional orders are delivered according to the same delivery arrangements unless a specific offer states otherwise.
14. Delivery of Fragrance and Beauty Products
Perfumes, cosmetics, skincare, haircare and wellness products are packaged for ordinary courier delivery. Customers should follow product storage and safety instructions after receipt.
15. Delivery Confirmation
Delivery may be confirmed through courier tracking, proof of delivery, electronic notification or another reasonable delivery record.
16. Customer Notifications
Where supported by MUHLE's systems, customers may receive order, dispatch and delivery notifications by email, WhatsApp or SMS. Notification availability may depend on the customer's contact details and service-provider functionality.
17. Free Delivery and Promotional Thresholds
Any free-delivery offer is subject to the qualifying conditions displayed at the time of purchase. MUHLE should ensure that promotional banners, product pages, checkout and this policy remain consistent.
18. Unforeseen Events
MUHLE is not responsible for delivery delays caused by circumstances beyond its reasonable control, including courier disruptions, severe weather, strikes, infrastructure failures or other unforeseen events, provided that applicable consumer rights are preserved.
19. Returns Following Delivery
Returns, refunds and exchanges are governed by the MUHLE Refunds, Returns & Exchanges Policy. Nothing in this policy limits a mandatory consumer right.
20. Delivery Queries
Customers should contact MUHLE through the official website contact channels and provide their order number when requesting delivery assistance.
21. Policy Updates
MUHLE may update this policy when delivery providers, charges, thresholds, procedures or legal requirements change.
22. Website Implementation Check
Before publication, Sakhile must reconcile the exact delivery charge, free-delivery threshold, delivery regions, estimated timeframes and notification methods shown across the Shop, checkout, banners and this policy.