1. Purpose
This policy explains how prospective students register and enrol for MUHLE Glow Beauty Academy courses.
2. Choosing a Course
Students may browse the Academy, review course information and select a course that matches their interests and requirements. Course descriptions should clearly state the course title, level, content, duration and applicable requirements.
3. Registration Information
Students must provide accurate information reasonably required for registration, course administration, communication, assessment and certification.
4. Required Details
The registration form should request only information reasonably necessary for the stated purpose. Sakhile should ensure that unnecessary personal information is not requested.
5. Account Creation
Where an LMS account is required, the student must create or receive secure login credentials. Credentials are personal and must not be shared.
6. Privacy Consent
Before submitting registration information, students should be provided with an appropriate notice regarding the processing of their personal information and access to the MUHLE Privacy & POPIA Policy.
7. Course Selection
Students should confirm the selected course, level and applicable price before proceeding to payment.
8. Payment Before Access
Where the course requires payment before access, the student will be directed to the approved payment method. Course access should be activated after successful payment verification and completion of required registration steps.
9. Payment Confirmation
Students should receive appropriate confirmation of successful registration/payment and clear information explaining what happens next.
10. Bella's Role
Bella should welcome prospective students, explain the Academy, help them find the correct course, explain the registration process and direct them to registration and payment. Bella should not make promises about accreditation, employment or outcomes that MUHLE cannot substantiate.
11. Trainer Handover
Once a student has successfully enrolled and is granted course access, the student should be introduced or directed to the appropriate MUHLE trainer avatar for course guidance.
12. Adrian's Role
Adrian may assist with administrative matters including registration checks, payment verification, student records, certificate administration, emails and practical-training coordination.
13. Registration Errors
Students should notify MUHLE promptly if they identify incorrect information in their registration. MUHLE may request verification before changing important records.
14. Duplicate Registrations
If a student accidentally creates duplicate registrations, MUHLE may consolidate or close duplicate records where appropriate.
15. Eligibility
Certain courses may have prerequisites, age requirements, practical requirements or other entry conditions. These should be clearly displayed before enrolment.
16. Practical Requirements
Where practical training is required, students must complete the stated practical component before the relevant course can be treated as complete.
17. Course Completion
Registration alone does not constitute course completion. Students must meet the applicable learning, assessment and practical requirements.
18. Certificates
Students who satisfy all applicable completion requirements may receive the relevant certificate in accordance with the MUHLE Certification Policy.
19. Changes Before Payment
Students may change their selected course before payment where the website permits. Any price difference or additional requirement should be explained before payment.
20. Cancellation After Enrolment
Cancellation, withdrawal and refund arrangements are governed by the applicable MUHLE Academy cancellation/refund policy and mandatory consumer law.
21. Student Communications
Important registration, payment, course and assessment communications may be sent by email, WhatsApp or other official MUHLE channels using the details supplied by the student.
22. Security
Students must protect their account credentials and notify MUHLE of suspected unauthorised access.
23. Complaints
Registration or enrolment complaints should be submitted through the official MUHLE Academy support channels.
24. Website Implementation Requirement
Sakhile must ensure the customer journey operates as: Academy → Course Selection → Registration → Payment → Confirmation → LMS Access → Trainer Avatar Guidance. Bella should remain visible as the initial guide, while Adrian supports administration behind the journey.
25. Policy Updates
MUHLE may update this policy to reflect changes in registration systems, courses, payment methods, technology or legal requirements.