1. Purpose
This policy explains the payment methods and payment procedures applicable to purchases made through the MUHLE Glow Beauty online Shop.
2. Currency
Unless otherwise stated, all Shop prices and charges are displayed in South African Rand (ZAR).
3. PayFast
Where PayFast is enabled, customers may pay using the payment options made available through the PayFast checkout. Payment is subject to successful authorisation and verification.
4. PayFast Merchant Information
MUHLE Glow Beauty's PayFast Merchant ID is 36084631. Sensitive merchant keys, passphrases and other credentials must be handled securely and must not be published on the website.
5. Payment Confirmation
An order is processed for fulfilment after the required payment has been successfully verified. A customer should retain the order confirmation and payment reference where supplied.
6. EFT / Bank Transfer
If EFT or bank transfer is offered, the customer must use the correct MUHLE banking details supplied through the official checkout or invoice. An EFT order may remain pending until payment has been verified.
7. WhatsApp Orders
Where MUHLE offers WhatsApp ordering, customers should use the official MUHLE contact number displayed on the website. Payment instructions must be issued through an authorised MUHLE channel.
8. Pay@ / Pay at PEP
If the Pay@ biller facility becomes available, it may be displayed as a payment option only after MUHLE has received the required approval and credentials and the integration has been tested successfully.
9. Failed or Unsuccessful Payments
If payment is declined, cancelled, reversed or otherwise unsuccessful, MUHLE may place the order on hold until payment is successfully completed or cancel the order where appropriate.
10. Duplicate Payments
If a customer believes that the same order has been paid more than once, the customer should contact MUHLE promptly with the order number and payment references so the transaction can be investigated.
11. Fraud and Suspicious Transactions
MUHLE may delay, suspend or cancel a transaction where there are reasonable grounds to suspect fraud, unauthorised use, payment abuse or other unlawful activity, subject to applicable law.
12. Payment Security
Customers should use secure devices and networks when making payments and must never share passwords, PINs, one-time passwords or confidential banking credentials with another person.
13. Pricing and Payment
The amount payable is the total amount displayed at checkout, including applicable product prices, delivery charges and other disclosed costs. Any lawful correction of an obvious error will be handled transparently.
14. Promotions and Discounts
Promotional discounts, student discounts, specials and other offers apply only according to the conditions displayed with the relevant offer. Discounts cannot be assumed to apply cumulatively unless stated.
15. Refunds
Where a refund is due, it will be processed according to the MUHLE Refunds, Returns & Exchanges Policy and applicable law. The time taken for funds to reflect may depend on the payment provider or banking system.
16. Payment and Order Cancellation
Where an order is cancelled or cannot be fulfilled, MUHLE will communicate the applicable refund or alternative arrangement in accordance with applicable law.
17. Academy Payments
Payments for MUHLE Glow Beauty Academy courses are separate from ordinary Shop purchases where applicable. Course fees, payment requirements, cancellations and refunds will be governed by the applicable Academy policies.
18. Student Payment Journey
Before a student enrols, the Academy should clearly display the course, price, payment method, registration requirements and what happens after successful payment.
19. No Unauthorised Charges
MUHLE will not intentionally charge a customer for products or services that were not authorised through the customer's order or applicable agreement, subject to lawful adjustments and corrections.
20. Contact
Payment queries should be directed through the official MUHLE Glow Beauty contact channels published on the website. Current website WhatsApp/cell: 081 580 9436.
21. Website Implementation Requirement
Before PayFast review, Sakhile must reconcile the Payment Policy, checkout, footer payment logos, PayFast configuration, EFT instructions, WhatsApp ordering and any Pay@/PEP option so that customers see only payment methods that are actually operational.
22. Policy Updates
MUHLE may update this policy when payment providers, payment methods, integrations or legal requirements change.